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Membership Terms, Conditions

Our core ethos for 37 Oaks is to educate and prepare product-based businesses for online and retail growth. This document details from the outset the way in which we will deliver our services to you. If you are planning to join 37 Oaks Growth Lab (“the Membership”) then you must read these terms and conditions in full prior to purchasing.

Membership Terms & Conditions (‘Terms’): Key Details

These Terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these Terms. The Terms set out below apply to the services offered by 37 Oaks Consulting. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which 37 Oaks Consulting (“we”, “our” or “us”) provide services to you, as a purchaser of the Membership. These Terms are subject to any rights you have under consumer law to which we are bound, and which cannot be waived by contract.

Please be aware that we may update these Terms at any time. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes.


Membership Outline

The Growth Lab is a membership platform that helps shift product-based businesses into online and retail growth through courses, coaching, content, community + services. The Membership is an ongoing commitment where you can get regular support and guidance.


The 37 Oaks Growth Lab guides you through a strategically designed roadmap that is based on decades of e-commerce and retail industry experience; teaching insights; curriculum development, and entrepreneur development.  It is best for small businesses with physical (CPG- consumer packaged good) products that are in the late start-up phase and have a strong dedication to growth. It is not designed for early concept businesses in the idea stage.



This membership is suitable for those who are a tangible, product-based business with at least an (estimated) 2 years experience running their own business. Needs education and preparation to grow in the US market through wholesale, e-commerce, storefronts and pop-up markets. This program does not include sales brokerage services- ones that help sell products into any type of account.


Membership Specifics

There are five elements to the Membership:

  1. Over 20 courses:

    • Immediate access to on-demand self-paced courses and/or occasionally scheduled live webinars. Course content includes topics related to online, offline, strategy, and operations.

    • Live sessions may or may not be recorded and made available for replay.

    • Content will be provided in English, translations are not available.

  2. Over 15 units of content:

    • Immediate access to an online library of resources, checklists, assessments, frameworks, videos, resource guides, blogs, industry articles, and more.

    • Available for use on your own time and at your own discretion.

    • New content will be released every month.

    • For best results, you should work through content in your own time. Failure to do so may limit your ability to learn from the tips and guidance shared in the course and coaching sessions.

    • Content will be provided in English, translations are not available.

  3. Community:

    • Access to a network of individuals at a similar stage of entrepreneurship and who are facing similar challenges.

    • This access will be through online discussion platforms and events.

    • You will have access to private online discussions and information platforms, along with events are designed for entrepreneurs to receive support, guidance, and motivation from fellow business owners and to build community among each other.

    • Online discussion platforms and events may or may not include moderation or facilitation from coaches, industry professionals or experts. On occasions, coaches, industry experts, administrators, and other Growth Lab supporters may post and offer support in the discussion groups, but there is no guarantee that posts will be responded to immediately as their profiles may not be consistently monitored.

    • We make no guarantees as to the availability of the information posted on the online discussion platforms at any time. Therefore, always ensure that you have backup copies of any information shared within the group.

    • Conversations will be posted in the language of the user.

  4. Coaching:

    • Access to at least one virtual group coaching session per month led by industry experts and/or professionals.

    • Group sessions on a first come first served basis.

    • At least one question will be answered by each attendee who logged into the virtual meeting room during the duration of the session.

    • Accountability groups are comprised of fellow Group Lab members. 37 Oaks will provide tools and support to guide your accountability sessions with each other.

  5. Services:

    • Access to utilize or purchase exclusive commerce-related business services.

    • Select services may require an additional fee to use.

    • Select services may only be used during the membership period.



It is requested that at all times your behaviour towards others is polite and respectful. Should your behavior be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect.

Each person is responsible for their own behavior and we will not be held responsible for the behavior or actions of any other Members.


Membership Fees and Payment Terms

The cost of the Membership is set at the time you subscribe and is inclusive of taxes.  You will agree to monthly payments via our payment gateway which will be taken every 27-30 days after initial purchase. The Membership is an ongoing monthly subscription.

We reserve the right to change the content and delivery of the services within the membership and the associated price point at any time. Should we do this we will provide advance notice so that you can decide whether to consider your subscription. We shall never increase your membership fees without providing at least 28 days’ notice and without providing you with advance notification.


Refunds and Cancellation

It is our aim that you will be completely happy with the Membership and the increased knowledge of how to shift your business online or in retail. However, we appreciate that there may come a time when you wish to leave the Membership.


As you have instant access to the Membership resources you will not be entitled to a refund of your subscription fees should you join and then wish to leave. Please consider the details of the Membership carefully before purchasing and get in touch to ask any questions about suitability. You will not be entitled to a refund if you change your mind. Your statutory refund rights are not affected.

Should you wish to cancel your Membership you can cancel at any time through your profile settings.

We reserve all rights to cancel the program for any reason without prior notice. In such circumstances, a refund will be provided for the remainder of that month or year as applicable.

Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect

  • If you fail to pay your Membership fees by the relevant due date;

  • If you commit a repudiatory breach of the Terms of this agreement;

  • As decided at our sole discretion from time to time


Contact and Schedule

It is the intention that the Membership will run continuously and that any training material, coaching, events, service, and course sessions will be provided as set out above. Should an unforeseen reason arise which causes a session(s) to be postponed they will be re-arranged as soon as possible.

Throughout the Membership, we will be available by email at

If you have a technical query relating to accessing the Membership please include “Tech” in the subject line of your email correspondence.


We make no guarantees or claims as to the success of any member. Each individual is unique and their abilities are unique to them. The aim is that we provide a roadmap, education, and preparation for shifting your business into the growth stage.

All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction that you take as a result of the information within the Membership.

We are not responsible for any loss of opportunity or any investments which you make. No content in this Membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately.

We ask that all members of the Membership respect the rights of others in respect of their behavior and privacy. We will not be responsible for the actions of any members including for any disclosures made by any members based on information that has been shared within the Membership.


Limitation of Liability and Indemnification

To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort, or otherwise (even if we have been advised in advance of the possibility of such damages).

If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees with respect to the Membership received by us from you, during the 6 months preceding the date on which the claim arose.

Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law.

You agree to indemnify, defend, and hold us, our subcontractors, and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.


Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an ongoing basis thereafter.

Your personal data is protected as set out in our privacy policy which can be found By providing your personal data you agree to the terms of our privacy policy.

During the course of the Membership, you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organization or company, and shall use your best endeavors to prevent the publication of, any confidential information relating to any other member.  


You accept that any unauthorized disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured.


Your log-in details must remain confidential, and you must not disclose this information to a third party, without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately and provide notification of the same as soon as possible to


Intellectual Property

During your time as a Member, you will be provided with proprietary courses, workshops, tools, and resources. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate, or provide copies to third parties. We retain and reserve all of our copyrights.


Force Majeure

Where either party is prevented from or delayed in carrying out its obligations under these Terms, due to circumstances beyond their reasonable control including, but not limited to, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, pandemic/epidemic, lock-outs, strikes or other employment disputes, performance of their obligations shall be postponed until these circumstances end.



In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and/or remedies available to us.


Errors and Inaccuracies

There may be information within our Site or the Membership that contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing, or promotion of the Membership. We reserve the right to correct or amend any errors without prior notice.



These Terms are governed by the laws of the state of Illinois (USA). The Illinois courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership.



It is our aim that you are completely satisfied with the Membership. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership this should be made to made in writing to 37 Oaks at



We intend to rely on the written Terms set out in Terms and Conditions for the services that we provide to you in the delivery of the Membership. These written Terms shall constitute the entire agreement between us.

Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail.

If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

No provision within these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

Effective September 2023

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